The Westin Beijing Chaoyang

Very elegant and spacious and immaculately clean.

I did not find the staff particularly kind or helpful. Everyone acted a bit put upon when you asked for assistance, and they did not seem to be enjoying their jobs. One exception: the doormen.

The design, cleanliness

No one speaks english, very hard to communicate with the staff

I liked the breakfast and the aesthetic of the hotel, the location good but you need the taxi to go anywhere around the city

I would have appreciated a small swimming pool for the children, a better English speaking staff as the service was very poor.

wifi is at best very unstable, most times so slow that it was unusable and i had to rely on my phone's hotspot.

Good breakfast, with a good variety and plenty. Location is convenient and there are a number of restaurants in walking distanceSpace in the breakfast area was convenient and enough to allocate the number of guests

Staff in the reception and concierge area barely spoke english, we relied on digital translators using the phone to communicate, but it was not easy.There is a limited number of restaurants within the hotel, which is something undesirable during long stays, as going out is not always possibleThere are no maps of the area available at the reception area or with the concierge, so it is of high ri

Ability to early check in

my access card was inactivated without informing me

The room was spacious

there was a long wait during check-in, and the staff with me during check-in was very rude and I suspect them called police on me, 4 officers broke into our room and asked for IDs just because we both are minors.also there were large holes on the couch ew

Convenient location, large and clean, nice staff, very friendly and considerate. Put water and tooth paste in the room.

The room is spacious with remote controlled electric window curtains. Room is clean and comfortable. Breakfast is very good with varieties of western and Chinese foods.

The receptionist in the front desk was lack of training. Check-in process was taken very long, at least half an hour. The location is little far away from city center.

Breakfast might have been the highlight of our stay.

I was supposed to book your hotel in the financial district. Bookings.com told me there was only one Westin in Beijing. We had to go through security check each time entering the lobby. Not to mention parking the vehicle in the hotel parking lot.

Very clean facilities, housekeeping staff made the rooms lovely every day. Hotel is located in central Chaoyang so within walking distance to most major areas, and only a short distance from major attractions.

We ordered room service a few times, everything on the menu was severely overpriced for the quality, every time arrived cold and soggy. You could easily walk 5 minutes out of the hotel to any restaurant or a 7 eleven and get a better quality meal.

Breakfast is very good, and the spanish restaurant on the premise was amazing.

I did not find the area interesting in any way for walking around.

Great location, comfortable spacious room, great staff

The hotel looks a bit old

Very please with housekeeping who dropped me a note and a toothpaste knowing mine was finishing. Nice touch!

Lobby/reception: very spacious and modern. Reception staff is responsive and friendly. Cleaning staff are constantly polishing the floors (it rained a lot when we were here).Room: our 100-square-meter Executive Renewal Suite was perfect for a month-long family stay; a child or two children can sleep on the sofa (not a pull-out sofa but enough space). We had a view of the CBD with the city's landmark skyscrapers. Cleaning staff was hard-working and efficient.Facilities: big beautiful pool bathed in blue light. Spacious gym, with weight equipment and cardio machines in opposite rooms. The hair salon gave a good haircut; we didn't use the spa but its candle-lit atmosphere looked very inviting. Executive Club Lounge on the 34th floor offers lots of sleek, comfortable seating, with surreally high views of this modern metropolis; it also serves a quieter breakfast and afternoon snacks.Breakfast: many, many options for Asian and Western palates (e.g., egg station, noodle station, congee station, sausages, yogurts, cereals, well-made European-style pastries, even gluten-free bread). Huge breakfast room. Staff is fast with cleaning up tables.Location: the very useful #10 subway line (Lianmaqiao station) is a one-minute walk from the entrance; many bus lines are also very close-by. Best is the LiangMa River steps away, a lovely relaxing stroll for seeing slices of local life. For nearby restaurants/eateries I recommend trying the mall basement of the PingAn building which has lots of quick but tasty-enough options (noodles, dumplings (喜家德水饺), Japanese-style curries), or the Grand Summit mall across the road (e.g., yummy handmade biang-biang noodles in a non-fancy setting (Joy Kitchen) and an authentic Mexican place (Moji) in the basement; a tasty gelato place (Nama Cocoa) upstairs).

Room/hallways: although smoking is not allowed in the hotel, one can unfortunately detect a smell of cigarette smoke in the corridors of the carpeted room-level floors, and in some rooms. We had to change from a room with a heavier smell of smoke to a room with a fainter smell of smoke. We could also still always smell smoke while waiting for the elevator, even though we noticed a timed spray of something deodorant or disinfectant above the elevators. Smoking guests are more to blame than the hotel itself, perhaps, but it was one unpleasant aspect of our stay.Breakfast: the vast assortment overall was delightful, but the Chinese offerings (like youtiao, jianbing) could have been more delicious (we know what authentic Chinese foods taste like). Nonetheless we never left hungry :-)Thank you to the Westin staff. Your hard work counts, and we send you a smile from our hearts.

Spacious modern rooms, very attentive and friendly staff, great views of the city and excellent selection of foods at the breakfast buffet. A really exceptional experience, would stay again!

Nothing!

Amazing breakfast. Housekeeping staff were extremely friendly and went out of their way to look after me. Concierge staff very attentive.

Great lication, large rooms woth good view

The location close to the office area is visited

The hotel lobby and some lifts has distinct cigarette smoke

Very friendly staff. Cleaning ladies super friendly and helpful, and did a wonderful cleaning job. Swimming pool was big. Sonna was also great.

There was a smell of smoking in the room. Staff was helpful to offer an air filter machine, which worked well.